Photo courtesy of John Deere
From Staff Reports
As the conversation continues on right-to-repair for tractors and equipment in the ag industry, this week John Deere has announced that they are making efforts to prevent downtime for farmers. John Deere’s ADVISOR diagnostic program will be available to customers and retail shops in addition to dealerships. The program includes manuals, access to codes and limited calibrations- allowing for more advanced repairs. The program will be open for use in May.
Then in 2023, they will make available a mobile option which will allow for the downloading of secure software updates on some John Deere equipment.
Mike Muzio, an almond producer with Campos Brothers Farms in Caruthers, California, said Customer Service ADVISOR has made diagnosing service issues easier.
“It lets us look in it when we have an issue instead of just guessing and going about it like an old school way of doing it,” he said. “It’s a modern way of working on equipment. When a machine comes in or has an issue, we can look up all the previous codes in it, address issues … so we can keep our operators informed of how to operate that piece of equipment.”
Mike explained that Campos Brothers Farms began using Customer Service ADVISOR after it was introduced to them by their local dealer.